Supporting Tutors in the Gig Economy with Automated Feedback: A Case Study on Ringle
In plain terms
Online tutoring platforms in the gig economy often struggle to provide useful feedback to tutors. Traditional feedback from learners can be limited and makes it hard to monitor tutor quality consistently. To address this, researchers explored using AI-powered automated feedback. They created a special tool that analyzed tutors' lessons on Ringle, a popular online English tutoring platform, and then provided feedback. They surveyed 36 tutors, finding that while tutors initially perceived automated feedback more negatively than learner feedback, they still found it useful for checking their own performance and understanding platform expectations. However, discrepancies between the AI's feedback and their own views sometimes caused confusion. Based on these insights, the paper proposes design ideas for future AI feedback systems in education.